The recent conversation around the shower door community has been about warranties. Providing customers with information about which things are covered under a warranty and which things are not is obviously important. Some shops don’t bother to provide a written warranty, but many do. My tendency is to explain to my customers that hardware typically…
Whether you love social media or not, platforms like Facebook, Instagram and others are definitely here to stay. It’s true these sites can be time-wasters, but they can also provide opportunities for reaching a broader audience and even gaining more customers. Those of us who have been in the glass industry for a long time…
As the world becomes increasingly digital, we may be tempted to ask if there is still a place for analog systems and tools in our daily work routines. There are many areas where the question comes into play, but for now let’s focus on measuring and layout. Many of our favorite hand tools have remained…
Earlier this month I was having a conversation with a fellow glass shop owner. He reminded me about the importance of taking risks and trying new things. We talked about techniques for approaching contractors with an eye toward gaining new projects. It occurred to me that the same principles apply in many areas of business…
Like a lot of shop owners, I have tried providing just about every type of product and service available. There is no doubt it is a good thing to be well-rounded as glazing service provider. Although the industry is already specialized, there is still no way for a single company to master every product and…
When talking to other glass industry professionals, I understand we are all having a similar challenge. Employers are finding it difficult to hire the help that they need. This is especially true when it comes to qualified individuals. As we all know, many have been forced to stay home over the past year due to…
Unconventional Glass Projects The part of project consultations that I enjoy most is meeting people. I also love the challenge of seeing the project through their eyes, and then helping them to develop it. There is an opportunity to make their idea a reality, and as an innovator, that appeals to me. Many times, the…
