Creating a Warranty Statement that Covers the Bases

Creating a Warranty Statement that Covers the Bases

The recent conversation around the shower door community has been about warranties. Providing customers with information about which things are covered under a warranty and which things are not is obviously important. Some shops don’t bother to provide a written warranty, but many do.  My tendency is to explain to my customers that hardware typically…

What is the Standard Size Gap?
| |

What is the Standard Size Gap?

Hi Chris, I’ve been reading through your blog and really appreciate all the information.  We’re having an issue with a glass shower door and fixed panel we had installed and would really like to get your opinion on the work done.  This is actually the second time they’ve installed the glass, the first time the…

How big is too big when it comes to the gaps…

How big is too big when it comes to the gaps…

Chris, You provide great information in response to questions.  I’m hoping you can help me with one I have.  We just had a frameless shower installed.  All walls are tile, the curb is solid granite.  The glass is 1/2 inch with one panel fixed on top of a half wall and the other panel is…

Installing Customer-Supplied Shower Enclosures

Installing Customer-Supplied Shower Enclosures

We get calls from people who have purchased shower enclosures online and are looking for qualified technicians to install them. In the past, we have made it our policy to avoid installing customer-supplied shower door kits. There are so many different types of enclosures made by various companies… We have found it to be a…